The order tracking information: t.17track.net/en
- Wrong addresses or delivery to another address may incur a 25 GBP address change fee.
- Due to Covid-19, there may be some delays in delivery.
All orders are usually shipped the same day or the next business day after payment is received. During peak seasons, orders are shipped within 1-3 business days of receipt, excluding holidays or days when we are closed.
Shipping Information
Shipping Fee: Enjoy free shipping on all orders.
Delivery Time: Your order will be delivered within 5-10 business days.
14-Day Return Policy
Our customers are very important to us. If you are not satisfied with your merchandise, you may return it within 14 days of receipt. We offer the following options for returned items:
- Exchange for other merchandise
- Credit toward future purchases
- Refund to your credit card
The only costs to you are the shipping fees and a 15% restocking fee. Below are the conditions for a refund:
To Return
- Merchandise must be returned in the original packaging.
- All original packaging, poly bags, display boxes, and hang tags must be included.
- The customer is responsible for all shipping charges.
- We are not responsible for the package until it arrives at our warehouse. For this reason, we recommend purchasing insurance and obtaining a tracking number before shipping the package back to us.
Cancelled Orders
If you decide to cancel an order while it is in transit, you will be responsible for all shipping fees. Once a package is shipped, it is subject to shipping fees both to and from your location. Cancelled orders are also subject to a 15% restocking fee. If you have any questions, please contact us before returning your merchandise.